We took your feedback to heart and transformed our soft contact lens return policy, giving you and your patients a TRU experience.

TRANSPARENT – We’ve made our return requirements clear, so you know exactly how to receive a full refund.
RELIABLE – Rest assured we’ll gladly accept your return in any condition, no questions asked.
UNCOMPLICATED – Just send back your soft contact lens products with a copy of your invoice within the return window.

ABB Tru Returns Program

Returns That Meet Your Needs & Match Our Values

If you’d like to return soft contact lenses, we’re here to help. Simply return your product with the invoice and within the time frame for a Transparent, Reliable, and Uncomplicated experience - guaranteed!

Two paths to TRU returns:

  1. RETURN PRODUCT SHIPPED DIRECTLY TO YOUR OFFICE – Send back any soft contact lens product purchased within the last 90 days from ABB with a copy of your invoice. You’ll receive a full refund for damaged product, as long as all of the lenses are in the box.
  2. RETURN PRODUCT SHIPPED DIRECTLY TO YOUR PATIENTS – Send back any soft contact lens product with the accompanying invoice up to 365 days after purchase for full credit. You’ll receive a full refund for damaged product, as long as all of the lenses are in the box.
  • Simple Process for Practices and Patients Simple Process for Practices and Patients
  • No Complex Rules or Fine Print No Complex Rules or Fine Print
  • Full Refunds You Deserve Full Refunds You Deserve

*The ABB TRU Returns program applies only to returns of soft contact lens product, and does not include returns of ABB Specialty Vision Products and ABB Labs product. For more information on return policies for these products, click here.

Packaging and Shipping

Packaging and shipping:

  • Return product in a box that’s secured with packing material to prevent damage during transit.
  • Use an ABB-approved carrier that provides a traceable shipping method to protect against loss, such as UPS, USPS Certified Mail, FedEx, or DHL. A per-package courier shipping fee will be assessed for returns shipped through local courier services. ABB is not responsible for packages that are lost in transit. Valid proof of delivery is required for resolution of claims.
  • Send merchandise to:
    ABB Optical Group
    C/O Returns Department
    12301 NW 39th Street
    Coral Springs, Florida 33065

Want more information?

Additional information and the full return policy can be found by logging in to your ABB account.
If you have any questions, please contact your ABB Account Manager.